Dealing with Problems

If you invest some time and follow the steps outlined in the finding a home care or hospice provider section of this website, you most likely will receive high-quality home care that is safe and effective. If a problem develops, you should first contact the home care agency’s chief administrator or clinical supervisor.

If the problem cannot be resolved or you would like to issue a complaint, notify the:

  • Ohio Health Departments Complaint Hotline, 1-800-342-0553 (This should only be used if the agency is Medicare certified.)
  • Better Business Bureau – www.bbb.org
  • Adult Protective Services at 1-800-266-4346 (in state only)
  • State Long-Term Care Ombudsman at 1-800-282-1206
  • State Attorney General’s Consumer Protection at 1-800-282-0515 or click here.
  • The Attorney General’s Patient Abuse Hotline at 1-800-642-2873.

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