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  • Program Overview: RAP changes – Are you surviving? The most significant change agencies will experience in beginning the new year is the new timely submission requirements for the Requests for Anticipated Payment (RAPs) and the eventual introduction of the Notice of Admission (NOA). RAPs will have no associated reimbursement in 2021, but will carry a monetary penalty if not filed timely. Are agencies truly prepared? Can you billers key in DDE to avoid penalties? HPS is here to help! Objectives:

    1. Outline full RAP requirements for 2021
    2. Detail Operation Processes for being effective with RAP submissions
    3. Define Notice of Admission (NOA)
    Content Outline:
    1. Detail order and visit requirements for filing RAP
    2. Analyze the penalty calculation for untimely RAPs
    3. Review success of agencies in the initial weeks of RAP penalty
    4. Review updates and frequently asked questions from Medicare MACs
    5. Outline requirements for filing a NOA
    6. Detail the timing parameters
    Presenter: Melinda Gaboury, is co-founder and Chief Executive Officer of Healthcare Provider Solutions, Inc., an organization out of Nashville, TN that provides financial, reimbursement, clinical and operation services to the home health and hospice industries.  With more than 27 years of experience in Medicare Home Health, she is a presenter at both the state and national levels, and is interviewed frequently for national home health publications.  Ms. Gaboury is also the author of "Home Health Guide to OASIS D: A Reference for Field Staff."  Ms. Gaboury has no conflict of interest in regard to this program.

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  • Program Overview: This program will focus on the new Medicare Home Health Cost Report Form – 1728-20.  CMS has made numerous changes that will require more detailed recordkeeping and reporting.  The new data requirements will be identified and next steps will be summarized.  The program will also show attendees how to e-file the cost report using MCReF. Objectives

    1. Review the updated changes in the new Medicare Cost Report form for home health agencies
    2. Identify changes needed in recordkeeping and data requirements
    3. Summarize next steps – action items
    4. How to e-file the cost report using MCReF
    Presenter: Dave Macke - VonLehman CPA & Advisory Firm Registration Fee: OCHCH Member - $35 (Per Attendee) Non-Member - $75 (Per Attendee) NOTE - Only attendees that have registered and paid in full will receive CEU's for this event. Printable Registration Flyer CLICK HERE!!

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  • Program Overview: OCHCH is happy to partner with the VA to bring your a series of webinars focusing on care of our veterans in the VA System. This webinar will have the following objectives:

    • VBA Svc Connected Disability Compensation and VA Pension-Why this matters to a Hospice Social Worker.
    • VBA Filing Claims-Benefits and Burdens for Hospice Patients
    • VHA Home Based Svcs often sought by hospice patient
    • VHA Community Based Svcs Often sought by hospice patient
    • VHA Benefits and Burdens of enrollment in VA Healthcare
    Presenter: Lisa Webb Registration Fee: OCHCH Members - $35 Non-Members - $99

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  • OCHCH is proud and excited to bring you a new education series "Trauma Informed Care for Veterans". This two part series targeted audience will be Hospice, Palliative Care and Home Health nurses, social workers and chaplains. Course Description:  The impact of trauma especially trauma experienced in war, is far reaching and affects every aspect of life. By implementing a trauma-informed care approach, both staff and clients work together in a framework that produces improved outcomes. This Trauma Informed Care training program will equip nurses, social workers and chaplains to better understand the impact of Trauma in the lives of Veterans.  This program will equip your staff to better serve your local Veteran population resulting in improved care. The training program will consist of five elements:

    1. Trauma Informed Care for Veterans webinar #1—June 24
    2. Participants will be given a link to a series of three Trauma Informed Care trainings which have CEs attached and are each one hour in length.  The participants will have until July 8, 2020 to complete the trainings.
    3. Trauma Informed Care for Veterans webinar #2 –July 14
    4. Doing the work
    5. Provider Support Calls
    Title: Trauma Informed Care for Veterans webinar #1 Date: June 24, 2020 Time: 11:30 am to 1:00pm Topics to be covered:
    1. Trauma Informed Care background
    2. VA/local Hospice Partnership
    3. VA Telemental Health
    4. VA Benefits
    5. How the Trauma Informed Care for Vets program will work
    Title: Trauma Informed Care for Veterans webinar #2 Date: July 14, 2020 Time: 11:30 am to 1:00 pm Topics to be covered:
    1. Veteran Resources
    2. Questions and Answers
    Presenters: Kathy Royer, RN, MBA, DMin, CHPN, CHPCA, CEHCH is the hospice regulatory director for the Ohio Council for Home Care and Hospice.  She is a registered nurse with more than 23 years of experience in hospice.  She served as a corporate division director with a demonstrated history of improvement in quality scores.  She has expertise in hospice and hospital environments.  Kathy is skilled in corporate leadership development, operations management, regulatory consultation, coaching, Palliative Care, team building, and as a cultural change agent. Registration Fee: OCHCH Members - FREE!! Non-Members - $50

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  • THIS WILL BE A VIRTUAL EDUCATION EVENT Description: The purpose of this virtual workshop is to give attendees an up-to-date overview of the operations of a Medicare/Medicaid certified hospice.  The participants will gain knowledge of the Conditions of Participation (CoP), describe Medicare certification and licensure, define hospice core services, levels of care, plans of care, notice of election, revocation, discharge and transfer.  A brief overview of the billing process for Medicare and Medicaid and the basic elements of cost reporting will also be provided. Who Should Attend: This program is developed for newly certified hospice staff including administration and clinical; new staff of an existing hospice; social workers, and private duty hospice administrators considering becoming Medicare certified. This virtual workshop will address:

    • Coverage and services available under the Hospice Medicare Benefit
    • Conditions of Participation specific to the Hospice Medicare Benefit
    • Coordination of care requirements for the hospice patient in a nursing facility
    • Medicare’s billing and reimbursement processes for hospice care
    • Hospice program differences between Medicare and Ohio Medicaid
    • Strategies for managing hospice patients under a PASSPORT/Waiver service plan
    • Operational processes important to hospice care and program management
    • Available resources related to hospice care delivery and program management
    Presenter: Kathy Royer, RN, MBA, DMin, CHPN, CHPCA is the hospice regulatory director for the Ohio Council for Home Care and Hospice.  She is a registered nurse with more than 23 years of experience in hospice.  She served as a corporate division director with a demonstrated history of improvement in quality scores.  She has expertise in hospice and hospital environments.  Kathy is skilled in corporate leadership development, operations management, regulatory consultation, coaching, Palliative Care, team building, and as a cultural change agent. Registration Fee: OCHCH Members - $149 (Per Person)   NEW!!     $249 - Unlimited Attendee Pass (One price for unlimited staff to attend) Non-Members - $249 (Per Person) NEW!!     $349 - Unlimited Attendee Pass (One price for unlimited staff to attend) Printable Registration Flyer - CLICK HERE!!

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  • Program Overview: Hospice Coding Refresher Hospice Coding can be a complex task. Join us for this informative webinar as we review the Coding Guidelines, Primary/Terminal Diagnosis and Secondary/Comorbid Diagnoses, Disease Specific Criteria, and detail how to put all the pieces together to achieve accurate Hospice Coding. OBJECTIVES 

    1. Understand coding conventions and guidelines
    2. Explain Primary Diagnosis/Terminal Illness and Secondary/Comorbid diagnoses
    3. Discuss disease specific criteria for hospice
    Presenter - Sharon M. Litwin, RN, BSHS, MHA, HCS-D Sharon Litwin is currently Senior Manager of Coding & Clinical Consulting at Healthcare Provider Solutions, Inc.  Sharon is the  founder and was the senior managing partner of 5 Star Consultants, a national consulting and coding firm specializing in homecare and hospice services since 2003.  Sharon was an ACHC and CHAP surveyor, performing Medicare deemed surveys for ten years. She is a current ACHC Certified Consultant. Sharon assists homecare and hospice agencies in providing quality, meeting regulations, ICD-10 coding, OASIS, increasing outcomes and Star Ratings, and having continued survey readiness.  Sharon and HPS staff perform ICD-10 coding and OASIS reviews, QAPI, clinical record reviews, mock surveys and help agencies across the country stay in compliance.  Sharon is a regular speaker for education companies, state and national associations and publications. Registration Fee: OCHCH Members - $49 (Per Attendee) Non-Member - $110 (Per Attendee) NOTE - Only attendees that have registered and paid in full will receive CEU's for this event. Printable Registration Flyer - CLICK HERE!!

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  • THIS IS A VIRTUAL EDUCATION EVENT Program Description:  OCHCH is excited to introduce this new workshop, designed for hospice professionals that are stepping into a management role.  This program provides hospice-specific information that helps leaders and managers develop the skills they need to meet the challenges and changes they face in managing successful hospice programs, systems and caregivers.  Our introductory Hospice 101 course provides the basics of hospice care operations.  Hospice 201 is the next level.  This workshop offers suggestions for identifying the clinical issues that impact financial performance, and offers guidance on managing the relationship between the quality, clinical and the financial areas of the agency.  We’ll also provide strategies to refine and improve billing performance, reduce denials, improve profitability, and increase quality outcomes. Program Objectives:

    • Describe the role of hospice care in population care management.
    • Identify current state/ federal legislation and regulations affecting hospice care programs.
    • Describe methods to enhance the financial performance of a hospice program.
    • Describe how to manage staff performance to enhance agency reputation.
    • Identify the challenges and strategies to improve billing performance and reimbursement issues.
    • Identify opportunities and challenges posed by new quality reporting requirements for hospice programs.
    • Discuss current issues impacting the provision of hospice care in a long term care facility.
    • Identify useful operations management techniques through the use of dashboards and benchmarking.
    Presenter: Kathy Royer, RN, MBA, DMin, CHPN, CHPCA is the hospice regulatory director for the Ohio Council for Home Care and Hospice.  She is a registered nurse with more than 23 years of experience in hospice.  She served as a corporate division director with a demonstrated history of improvement in quality scores.  She has expertise in hospice and hospital environments.  Kathy is skilled in corporate leadership development, operations management, regulatory consultation, coaching, Palliative Care, team building, and as a cultural change agent.

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  • This is a Virtual Event Program Overview: This course, designed for nurses preparing to take the certification exam for hospice and palliative nurses.  However, if you are already certified you can use this class as part of your continuing education requirement.  The program is additionally intended to benefit any nurse working in hospice, home health, oncology or other settings who are caring for patients with end stage disease processes. The Hospice and Palliative Nurses Association offers a “Clinical Review for The Generalist Hospice and Palliative Nurse” as a means of preparing the practitioner for certification.  Nurses who participate in this 2-day review can expect a general presentation of the course material via multi-media tools, handouts and lectures, as well as individual and group exercises to reinforce the information. The goal of this presentation is to promote and review the special knowledge of hospice nursing care as well as disease progression.  Regulatory aspects of the Medicare benefit are also included.  The material is presented congruently with the study guide for the generalist hospice and palliative nurse.  To be eligible for the exam, an applicant must hold a current registered nursing license, and it is recommended that candidates have at least 2 years of experience in hospice and palliative nursing practice. Program Objectives:

    • Describe methods of establishing care goals for hospice and palliative care settings.
    • Define the components of treatment decisions.
    • State the principles of effective pain management.
    • Identify the components of a thorough pain assessment.
    • Define common symptoms present at the end of life.
    • Describe pharmacological and non-pharmacological interventions for common symptoms that can be included in the plan of care at the end of life.
    • Discuss the management of dying, grief and bereavement in any care setting.
    • Describe examples of self-determined needs in end of life care.
    Exam Registration: The certification examination for hospice and palliative nurses is computer based, offered at various times throughout the year.  For more information and for an exam application, contact the National Board for Certification of Hospice & Palliative Nurses (http://hpcc.advancingexpertcare.org). Presenter: Kathy Royer, RN, MBA, DMin, CHPN, CHPCA, CEHCH is the hospice regulatory director for the Ohio Council for Home Care and Hospice.  She is a registered nurse with more than 23 years of experience in hospice.  She served as a corporate division director with a demonstrated history of improvement in quality scores.  She has expertise in hospice and hospital environments.  Kathy is skilled in corporate leadership development, operations management, regulatory consultation, coaching, Palliative Care, team building, and as a cultural change agent.

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  • Program Overview: Home Health Revenue Cycle 2021 & Beyond  What defines the Revenue Cycle in Home Health? Whether we are trying to get a Medicare claim paid or a Private Insurance claim, Revenue Cycle begins at INTAKE. For those who believe that Revenue Cycle begins with Billing please be the first to register for this webinar. This webinar will review best practices from Intake through the billing/claims processing cycle to aide you in determining that you have all things in place to adequately be able to collect payment for all payers. Objectives: 1. Outline how agencies will need to consider process changes in their revenue cycle as a result of PDGM 2. Provide a Checklist RAP & Final billing and details of both 3. Outline potential strategies for process revisions and adjustments to achieve a successful revenue cycle transition under PDGM 4. Outline billing process changes required by PDGM Presenter: Melinda Gaboury, is co-founder and Chief Executive Officer of Healthcare Provider Solutions, Inc., an organization out of Nashville, TN that provides financial, reimbursement, clinical and operation services to the home health and hospice industries.  With more than 27 years of experience in Medicare Home Health, she is a presenter at both the state and national levels, and is interviewed frequently for national home health publications.  Ms. Gaboury is also the author of "Home Health Guide to OASIS D: A Reference for Field Staff."  Ms. Gaboury has no conflict of interest in regard to this program.

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  • This a Virtual Workshop Overview: During this workshop, to refresh the student with material aligning with the test plan in preparation for taking the Certified Hospice & Palliative Nursing Assistant (CHPNA) certification examination given by the Hospice & Palliative Credentialing Center (HPCC). Program Objectives:

    1. Overview of Hospice and Palliative Care Nursing Assistant Practice
    2. Review Nursing Assistant role in pain and symptom management
    3. Discuss ethical issues in Hospice and Palliative care
    4. Discuss the importance of communication with patients, families and care providers
    5. Review cultural considerations
    6. Discuss spiritual care, loss and bereavement in hospice care
    7. Review care at the end of life
    8. Discuss Nursing Assistant personal and professional development
    Presenter: Kathy Royer - OCHCH

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  • Program Overview: Palmetto is finalizing their agenda for both days and it should be available by the end of January. Current agenda below: March 30
    1. Home Health Updates
    2. RCD Updates
    March 31
    1. Hospice Updates
    Presenter Information: Presenters will be from by Palmetto GBA

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  • Program Overview: Hospice Documentation – The Evidence of a Hospice’s Daily Work This discussion will focus on how the entire hospice admission is built on details, dates, facts, research, patient history, subjective and objective findings from all disciplines, the patient and family, and the patient’s attending physician. Medical and legal implications and ethical issues will be included in this discussion. A comparison of paper vs electronic documentation will include standards of care and how interdisciplinary documentation collectively supports the hospice plan of care. Presenter: Melinda Gaboury, is co-founder and Chief Executive Officer of Healthcare Provider Solutions, Inc., an organization out of Nashville, TN that provides financial, reimbursement, clinical and operation services to the home health and hospice industries.  With more than 27 years of experience in Medicare Home Health, she is a presenter at both the state and national levels, and is interviewed frequently for national home health publications.  Ms. Gaboury is also the author of "Home Health Guide to OASIS D: A Reference for Field Staff."  Ms. Gaboury has no conflict of interest in regard to this program.

    Learn More
  • THIS WILL BE A VIRTUAL EDUCATION EVENT Description: The purpose of this virtual workshop is to give attendees an up-to-date overview of the operations of a Medicare/Medicaid certified hospice.  The participants will gain knowledge of the Conditions of Participation (CoP), describe Medicare certification and licensure, define hospice core services, levels of care, plans of care, notice of election, revocation, discharge and transfer.  A brief overview of the billing process for Medicare and Medicaid and the basic elements of cost reporting will also be provided. Who Should Attend: This program is developed for newly certified hospice staff including administration and clinical; new staff of an existing hospice; social workers, and private duty hospice administrators considering becoming Medicare certified. This virtual workshop will address:

    • Coverage and services available under the Hospice Medicare Benefit
    • Conditions of Participation specific to the Hospice Medicare Benefit
    • Coordination of care requirements for the hospice patient in a nursing facility
    • Medicare’s billing and reimbursement processes for hospice care
    • Hospice program differences between Medicare and Ohio Medicaid
    • Strategies for managing hospice patients under a PASSPORT/Waiver service plan
    • Operational processes important to hospice care and program management
    • Available resources related to hospice care delivery and program management
    Presenter: Kathy Royer, RN, MBA, DMin, CHPN, CHPCA is the hospice regulatory director for the Ohio Council for Home Care and Hospice.  She is a registered nurse with more than 23 years of experience in hospice.  She served as a corporate division director with a demonstrated history of improvement in quality scores.  She has expertise in hospice and hospital environments.  Kathy is skilled in corporate leadership development, operations management, regulatory consultation, coaching, Palliative Care, team building, and as a cultural change agent. Registration Fee: OCHCH Members - $149 (Per Person)   NEW!!     $249 - Unlimited Attendee Pass (One price for unlimited staff to attend) Non-Members - $249 (Per Person) NEW!!     $349 - Unlimited Attendee Pass (One price for unlimited staff to attend) Printable Registration Flyer - CLICK HERE!!

    Learn More
  • THIS IS A VIRTUAL EDUCATION EVENT Program Description:  OCHCH is excited to introduce this new workshop, designed for hospice professionals that are stepping into a management role.  This program provides hospice-specific information that helps leaders and managers develop the skills they need to meet the challenges and changes they face in managing successful hospice programs, systems and caregivers.  Our introductory Hospice 101 course provides the basics of hospice care operations.  Hospice 201 is the next level.  This workshop offers suggestions for identifying the clinical issues that impact financial performance, and offers guidance on managing the relationship between the quality, clinical and the financial areas of the agency.  We’ll also provide strategies to refine and improve billing performance, reduce denials, improve profitability, and increase quality outcomes. Program Objectives:

    • Describe the role of hospice care in population care management.
    • Identify current state/ federal legislation and regulations affecting hospice care programs.
    • Describe methods to enhance the financial performance of a hospice program.
    • Describe how to manage staff performance to enhance agency reputation.
    • Identify the challenges and strategies to improve billing performance and reimbursement issues.
    • Identify opportunities and challenges posed by new quality reporting requirements for hospice programs.
    • Discuss current issues impacting the provision of hospice care in a long term care facility.
    • Identify useful operations management techniques through the use of dashboards and benchmarking.
    Presenter: Kathy Royer, RN, MBA, DMin, CHPN, CHPCA is the hospice regulatory director for the Ohio Council for Home Care and Hospice.  She is a registered nurse with more than 23 years of experience in hospice.  She served as a corporate division director with a demonstrated history of improvement in quality scores.  She has expertise in hospice and hospital environments.  Kathy is skilled in corporate leadership development, operations management, regulatory consultation, coaching, Palliative Care, team building, and as a cultural change agent.

    Learn More
  • Program Overview: Challenging PDGM Coding Scenarios Two of the five PDGM categories are directly linked to coding: Clinical Grouping and Comorbidity Adjustment. PDGM requires Home Health Agencies to ensure that a patient is appropriate to be admitted to Home Health by having an acceptable primary diagnosis. What happens when the only diagnosis you have from the physician is an unaccepted diagnosis? What if the clinical record doesn’t align with the primary diagnosis? What about comorbidities? During this session, through case study analyses, we will explore some of the issues that can arise with ICD-10 CM coding under PDGM. We will discuss action plans agencies can implement to manage these challenging coding issues. Presenter: Sharon Litwin - Healthcare Provider Solutions, Inc.

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  • This workshop will be virtual!!
    This two-day workshop will take agencies through the current state of the Patient-Driven Groupings Model (PDGM) and move through all the aspects of Medicare home health reimbursement. June 8th - Day 1 Virtual Medicare PDGM Workshop The PDGM has brought many changes to home health and the PDGM is not all that reimbursement is made up of. In addition to working through the fine details of the PDGM changes, the workshop will also cover extensive examples for Low Utilization Payment Adjustments (LUPAs), Partial Episode Payments (PEPs), and outlier adjustments. There will be a discussion of pre-billing claim reviews and the significance of them. Day-to-Day Revenue Cycle under the Patient-Driven Groupings Model with COVID-19 Updates
    • Evaluate the PDGM Structure
    • Detail the significant impact of intake on revenue cycle
    • Health Insurance Prospective Payment System (HIPPS) code and episode exceptions review
    • LUPA, PEP, and outlier calculations
    • Describe the process for effectively auditing a chart for purposes of identifying pre-bill issues, including non-routine supplies
    • Details of billing Requests for Anticipated Payment (RAPs) and final claims
    • OASIS and ICD-10 coding impact on reimbursement
    June 9th - Day 2 Virtual Medicare PDGM Workshop The impact of OASIS, ICD-10 coding, and medical review programs have the potential to more directly impact reimbursement than some of the other aspects of the PDGM, and this workshop will get you up to date on all of that as well. Additionally, with cash flow being one of the gravest areas of concern for providers in recent months, this workshop will take you through the basics of cash flow projections and how best to make that work in your organization. Home Health Reimbursement: Beyond the PDGM with COVID-19 Updates
    • OASIS and ICD-10 coding
    • Medicare secondary payer
    • Detail credentialing with managed care and issues surrounding getting paid
    • Establish processes for effectively monitoring ADR/Recovery Audit (RA), and Unified Program Integrity Contractor (UPIC) reviews
    • Monitoring and evaluating your Program for Evaluating Payment Patterns Electronic Report (PEPPER)
    • Factoring the Review Choice Demonstration into the PDGM
    Presenter: Melinda Gaboury- is co-founder and Chief Executive Officer of Healthcare Provider Solutions, Inc., an organization out of Nashville, TN that provides financial, reimbursement, clinical and operation services to the home health and hospice industries.  With more than 27 years of experience in Medicare Home Health, she is a presenter at both the state and national levels, and is interviewed frequently for national home health publications.  Ms. Gaboury is also the author of "Home Health Guide to OASIS D: A Reference for Field Staff."  Ms. Gaboury has no conflict of interest in regard to this program.

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  • This a Virtual Workshop Overview: During this workshop, to refresh the student with material aligning with the test plan in preparation for taking the Certified Hospice & Palliative Nursing Assistant (CHPNA) certification examination given by the Hospice & Palliative Credentialing Center (HPCC). Program Objectives:

    1. Overview of Hospice and Palliative Care Nursing Assistant Practice
    2. Review Nursing Assistant role in pain and symptom management
    3. Discuss ethical issues in Hospice and Palliative care
    4. Discuss the importance of communication with patients, families and care providers
    5. Review cultural considerations
    6. Discuss spiritual care, loss and bereavement in hospice care
    7. Review care at the end of life
    8. Discuss Nursing Assistant personal and professional development
    Presenter: Kathy Royer - OCHCH

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  • Program Overview: Hospice Pepper Webinar This session will take agencies through the winding road of Medicare scrutiny. While billing the Medicare benefit and getting paid relatively easy, there is always a risk of things being reviewed at some point and what can you do to avoid denials. This session will discuss PEPPER reports and other data analysis that agencies will need to review to ensure that their risk from medical review is limited. Don’t be caught in the comfortable position of believing that everything is okay. Attendees will take away information that will assist in assuring that your hospice truly is accurately documenting. Learning Objectives: * Outline the targets that are calculated on the PEPPER Reports * Detail the targets and other data from the PEPPER reports that is used to evaluate a hospice’s performance * Detail the top reasons hospices are targeted for medical review that correlate to the PEPPER Presenter: Melinda Gaboury, is co-founder and Chief Executive Officer of Healthcare Provider Solutions, Inc., an organization out of Nashville, TN that provides financial, reimbursement, clinical and operation services to the home health and hospice industries.  With more than 27 years of experience in Medicare Home Health, she is a presenter at both the state and national levels, and is interviewed frequently for national home health publications.  Ms. Gaboury is also the author of "Home Health Guide to OASIS D: A Reference for Field Staff."  Ms. Gaboury has no conflict of interest in regard to this program.

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  • Program Overview: Building a successful QAPI program An Effective Hospice Quality Program is a key component to a well-run organization! This session will focus on understanding the hospice QAPI CoP and knowing the rules for the condition. We will detail the steps for building a successful QAPI program as well as developing action plans to ensure your agency’s QAPI program is effective. You will learn how utilizing your hospice QAPI program to the fullest will improve your agency's compliance and performance. Presenter: Sharon M. Litwin, RN, BSHS, MHA, HCS-D Sharon Litwin is currently Senior Manager of Coding & Clinical Consulting at Healthcare Provider Solutions, Inc.  Sharon is the  founder and was the senior managing partner of 5 Star Consultants, a national consulting and coding firm specializing in homecare and hospice services since 2003.  Sharon was an ACHC and CHAP surveyor, performing Medicare deemed surveys for ten years. She is a current ACHC Certified Consultant. Sharon assists homecare and hospice agencies in providing quality, meeting regulations, ICD-10 coding, OASIS, increasing outcomes and Star Ratings, and having continued survey readiness.  Sharon and HPS staff perform ICD-10 coding and OASIS reviews, QAPI, clinical record reviews, mock surveys and help agencies across the country stay in compliance.  Sharon is a regular speaker for education companies, state and national associations and publications.

    Learn More
  • This will be a virtual workshop Program Overview: Knowing and understanding Hospice Quality Reporting is vital for positive Hospice patient outcomes as well as avoidance of potential negative financial impact.  During the workshop we will discuss the evolution of Hospice Quality reporting, current and future Hospice Quality Reporting requirements, ways to make your Hospice Quality program more robust and ways to get buy-in from front line staff as well as leadership in the organization. Who Should Attend: This workshop is designed for anyone who participates in the Hospice quality program which includes staff who are new to Quality, seasoned Quality staff, Quality Team members and Leadership. This workshop will address:

    • Review the evolvement of Hospice Quality from voluntary to mandatory reporting
    • Review the Hospice Quality Reporting requirements
    • Discuss future trends and challenges of Hospice Quality Reporting
    • Discuss agency-wide (from front-line staff to leader) ownership of the Quality Program
    Presenter: Kathy Royer, RN, MBA, DMin, CHPN, CHPCA is the hospice regulatory director for the Ohio Council for Home Care and Hospice.  She is a registered nurse with more than 23 years of experience in hospice.  She served as a corporate division director with a demonstrated history of improvement in quality scores.  She has expertise in hospice and hospital environments.  Kathy is skilled in corporate leadership development, operations management, regulatory consultation, coaching, Palliative Care, team building, and as a cultural change agent

    Learn More
  • THIS WILL BE A VIRTUAL EDUCATION EVENT Description: The purpose of this virtual workshop is to give attendees an up-to-date overview of the operations of a Medicare/Medicaid certified hospice.  The participants will gain knowledge of the Conditions of Participation (CoP), describe Medicare certification and licensure, define hospice core services, levels of care, plans of care, notice of election, revocation, discharge and transfer.  A brief overview of the billing process for Medicare and Medicaid and the basic elements of cost reporting will also be provided. Who Should Attend: This program is developed for newly certified hospice staff including administration and clinical; new staff of an existing hospice; social workers, and private duty hospice administrators considering becoming Medicare certified. This virtual workshop will address:

    • Coverage and services available under the Hospice Medicare Benefit
    • Conditions of Participation specific to the Hospice Medicare Benefit
    • Coordination of care requirements for the hospice patient in a nursing facility
    • Medicare’s billing and reimbursement processes for hospice care
    • Hospice program differences between Medicare and Ohio Medicaid
    • Strategies for managing hospice patients under a PASSPORT/Waiver service plan
    • Operational processes important to hospice care and program management
    • Available resources related to hospice care delivery and program management
    Presenter: Kathy Royer, RN, MBA, DMin, CHPN, CHPCA is the hospice regulatory director for the Ohio Council for Home Care and Hospice.  She is a registered nurse with more than 23 years of experience in hospice.  She served as a corporate division director with a demonstrated history of improvement in quality scores.  She has expertise in hospice and hospital environments.  Kathy is skilled in corporate leadership development, operations management, regulatory consultation, coaching, Palliative Care, team building, and as a cultural change agent.

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  • Program Overview: October 14- Hospice Billing Series: Part 1 – Eligibility Requirements & Notice of Election The 2020 Hospice Rule brought some significant changes in reimbursement as well as the content of the actual Election Statement and future Addendum. New and experienced hospice billers periodically need a review of eligibility requirements. Eligibility and requirements for Notice of Election will be detailed during this webinar. The updates to being able to correct a Notice of Election that was not filed, within the allowable time, will be reviewed. This session will walk through the Late Notice of Election and the exceptions process of appeal. A comprehensive review of all eligibility requirements, all aspects of dealing with Election statement changes and all things related to the Notice of Election will be included. AFTER THIS WEBINAR YOU’LL BE ABLE TO: • Review all Eligibility Requirements for admitting patients to Hospice • Define Benefit Periods • Updates to the Content of the Election Statement • Billing Details of Notice of Election • Dealing with Claim issues regarding Late Notice of Election • Update to Late Notice of Election Exceptions & Corrections October 21 - Hospice Billing Series: Part 2 – Details of Medicare Claims Processing Accurate monthly claims and understanding of the navigation surrounding the edits and errors is key to getting paid correctly and timely. This session will take billers through the step by step process of monthly Hospice billing and providing examples of how hospices have successfully dealt with recent changes. The most recent of reimbursement changes will be addressed including proposed changes to the base rates for Hospice levels of care through rebasing. This session will also provide a step by step through the content of the final claims and frequent billing issues. Physician billing will be covered in this session. AFTER THIS WEBINAR YOU’LL BE ABLE TO: • Define distinct levels of care and specifics of billing them • Details of monthly claim content • Outline typical billing issues and how to handle them • Detail newest rate changes due to rebasing/2021 Rates • Outline changes in the Wage Index structure • Define standards for physician billing on hospice claims. October 28 - Hospice Billing Series: Part 3 Face-to-Face, Hospice Cap, HIS & Top 5 Denial Reasons All of the nuts and bolts that hold Hospice reimbursement together will be covered in this webinar. Face-to-Face requirements and the HIS reporting requirement are a couple among many of the daily reimbursement related challenges. A review of specific HIS reporting requirements will be addressed to expand your agency's knowledge of Hospice reimbursement related components. Lastly, the top 5 denials reasons for denied claims under medical review will take agencies a step beyond the basics of just getting a claim processed for payment. AFTER THIS WEBINAR YOU’LL BE ABLE TO: • Review Hospice Face to Face Requirements • Recap the Self Reporting of Hospice Aggregate Cap • List Palliative Care Specific Codes for Billing Part B • Outline HIS Reporting Requirements • Detail Top 5 Medical Review Denial Reasons & How to Avoid Presenter: Melinda Gaboury, is co-founder and Chief Executive Officer of Healthcare Provider Solutions, Inc., an organization out of Nashville, TN that provides financial, reimbursement, clinical and operation services to the home health and hospice industries.  With more than 27 years of experience in Medicare Home Health, she is a presenter at both the state and national levels, and is interviewed frequently for national home health publications.  Ms. Gaboury is also the author of "Home Health Guide to OASIS D: A Reference for Field Staff."  Ms. Gaboury has no conflict of interest in regard to this program

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  • THIS WILL BE A VIRTUAL EDUCATION EVENT Description: The purpose of this virtual workshop is to give attendees an up-to-date overview of the operations of a Medicare/Medicaid certified hospice.  The participants will gain knowledge of the Conditions of Participation (CoP), describe Medicare certification and licensure, define hospice core services, levels of care, plans of care, notice of election, revocation, discharge and transfer.  A brief overview of the billing process for Medicare and Medicaid and the basic elements of cost reporting will also be provided. Who Should Attend: This program is developed for newly certified hospice staff including administration and clinical; new staff of an existing hospice; social workers, and private duty hospice administrators considering becoming Medicare certified. This virtual workshop will address:

    • Coverage and services available under the Hospice Medicare Benefit
    • Conditions of Participation specific to the Hospice Medicare Benefit
    • Coordination of care requirements for the hospice patient in a nursing facility
    • Medicare’s billing and reimbursement processes for hospice care
    • Hospice program differences between Medicare and Ohio Medicaid
    • Strategies for managing hospice patients under a PASSPORT/Waiver service plan
    • Operational processes important to hospice care and program management
    • Available resources related to hospice care delivery and program management
    Presenter: Kathy Royer, RN, MBA, DMin, CHPN, CHPCA is the hospice regulatory director for the Ohio Council for Home Care and Hospice.  She is a registered nurse with more than 23 years of experience in hospice.  She served as a corporate division director with a demonstrated history of improvement in quality scores.  She has expertise in hospice and hospital environments.  Kathy is skilled in corporate leadership development, operations management, regulatory consultation, coaching, Palliative Care, team building, and as a cultural change agent. Registration Fee: OCHCH Members - $149 (Per Person)   NEW!!     $249 - Unlimited Attendee Pass (One price for unlimited staff to attend) Non-Members - $249 (Per Person) NEW!!     $349 - Unlimited Attendee Pass (One price for unlimited staff to attend) Printable Registration Flyer - CLICK HERE!!

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  • This a Virtual Workshop Overview: During this workshop, to refresh the student with material aligning with the test plan in preparation for taking the Certified Hospice & Palliative Nursing Assistant (CHPNA) certification examination given by the Hospice & Palliative Credentialing Center (HPCC). Program Objectives:

    1. Overview of Hospice and Palliative Care Nursing Assistant Practice
    2. Review Nursing Assistant role in pain and symptom management
    3. Discuss ethical issues in Hospice and Palliative care
    4. Discuss the importance of communication with patients, families and care providers
    5. Review cultural considerations
    6. Discuss spiritual care, loss and bereavement in hospice care
    7. Review care at the end of life
    8. Discuss Nursing Assistant personal and professional development
    Presenter: Kathy Royer - OCHCH

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  • THIS IS A VIRTUAL EDUCATION EVENT Program Description:  OCHCH is excited to introduce this new workshop, designed for hospice professionals that are stepping into a management role.  This program provides hospice-specific information that helps leaders and managers develop the skills they need to meet the challenges and changes they face in managing successful hospice programs, systems and caregivers.  Our introductory Hospice 101 course provides the basics of hospice care operations.  Hospice 201 is the next level.  This workshop offers suggestions for identifying the clinical issues that impact financial performance, and offers guidance on managing the relationship between the quality, clinical and the financial areas of the agency.  We’ll also provide strategies to refine and improve billing performance, reduce denials, improve profitability, and increase quality outcomes. Program Objectives:

    • Describe the role of hospice care in population care management.
    • Identify current state/ federal legislation and regulations affecting hospice care programs.
    • Describe methods to enhance the financial performance of a hospice program.
    • Describe how to manage staff performance to enhance agency reputation.
    • Identify the challenges and strategies to improve billing performance and reimbursement issues.
    • Identify opportunities and challenges posed by new quality reporting requirements for hospice programs.
    • Discuss current issues impacting the provision of hospice care in a long term care facility.
    • Identify useful operations management techniques through the use of dashboards and benchmarking.
    Presenter: Kathy Royer, RN, MBA, DMin, CHPN, CHPCA is the hospice regulatory director for the Ohio Council for Home Care and Hospice.  She is a registered nurse with more than 23 years of experience in hospice.  She served as a corporate division director with a demonstrated history of improvement in quality scores.  She has expertise in hospice and hospital environments.  Kathy is skilled in corporate leadership development, operations management, regulatory consultation, coaching, Palliative Care, team building, and as a cultural change agent.

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